Ulster County Executive Pat Ryan announced today that the New York State Department of Public Service (DPS) investigation into Central Hudson has received over 1,000 complaints in 48 hours after County Executive Ryan encouraged impacted residents to post public comments on the matter via the DPS webportal (link is external). Triggered by a formal request for investigation on March 3 by County Executive Ryan, DPS will look into Central Hudson’s customer information system implementation and resulting billing errors.
“As Ulster County Executive, I will continue to use my office to advocate on behalf of all of our residents. The failed implementation of Central Hudson’s new billing system along with the unexpected and unprecedented bill surges is simply unacceptable,” County Executive Pat Ryan said. “I want to thank all of the impacted individuals who have already participated in the investigation along with DPS for their immediate attention to this matter. While this investigation has already seen over 1,000 comments, I am continuing to encourage residents to submit their concerns in order to show the full scope of the situation.”