Newburgh City Hall was open for business on Tuesday after being closed for more than an entire week due to an undisclosed cyber incident.

Last Monday, June 10th, the City of Newburgh identified a network security incident. This incident led to a temporary disruption of some City services and administrative functions, including the ability to process or accept payments for property taxes, water, sewer, sanitation, permit fees, and parking tickets. City leadership immediately engaged outside IT experts and other professionals who continued to work around the clock towards full restoration of operations, according to Chief of Staff Mike Neppl.

Beginning Monday, June 17th the City reopened City Hall and 123 Grand Street for point-of-contact business operations. City phone and email services were restored beginning Monday at 9 a.m.

The City’s systems to process and accept payments will be phased in over the next seven-to-ten days, and a grace period for late property tax, water, sewer, and sanitation payments during this downtime will be established.

“The average downtime for the kind of network security incident the City of Newburgh faced is 22-26 days,” said Neppl, filling in for City Manager Todd Venning who was reportedly attending a conference in Orlando. “The City’s executive team displayed incredible leadership and tenacity by working around the clock to bring most City services back online in less than a week. There is more work to do, and we will not rest until our residents have their services fully restored.”